Jaya9 Casino's Privacy Policy — Your information is safe with us

1. Introduction & Scope

Welcome to Jaya9 Casino's Privacy Policy. This policy explains how we collect your personal information, the purposes for which we use it, and how we keep it secure. By using the Jaya9 Casino website or app, you are considered to have agreed to this Privacy Policy.

We are committed to providing a safe and trustworthy gaming environment for players in Bangladesh. Upholding our Privacy Policy is a key part of that commitment. If you have any questions, our support team is always ready to help.

2. What Information We Collect

Jaya9 Casino collects the following types of information:

Personally Identifiable Information

• Full name and date of birth
• Mobile Number & Email Address
• National ID or passport number (for KYC verification)
• Current Address

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction History — Deposit & Withdrawal Records
• Payment method verification documents

Technical Information

• IP address and device type
• Browser type and operating system
• Time spent on the site and which pages you visited
• Cookies & Session Data

Data Type	Purpose of Collection	Retention Period
Identity Information	Account Verification & KYC	5 years after account closure
Financial Information	Transaction & Fraud Prevention	As required by law
Technical Information	Security & Performance Improvements	Up to 12 months
Gaming History	Responsible Gaming Monitoring	For the duration of the active account

3. How Your Information Is Used

Jaya9 Casino uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The main purposes are:

• Account Management: Account registration, login, and verification.
• Payment Processing: Deposit and withdrawal requests are processed securely.
• Customer Support: Your information is used to resolve your issues quickly.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: Gaming behavior is monitored to offer support when needed.
• Legal Obligations: To comply with requirements from government regulatory authorities.
• Service Improvement: Analyzed to improve the overall user experience.

Jaya9 Casino never sells or rents your information to third-party advertising agencies.

4. Cookie Policy

Jaya9 Casino's website uses cookies. Cookies are small data files stored in your browser that help make your experience smoother and more convenient.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: Helps monitor site speed and performance.
• Preference Cookies: Used to remember your language preferences and settings.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

5. Data Sharing & Third Parties

Jaya9 Casino may share your personal information with third parties only in the following limited circumstances:

• Payment Processing Partner: Necessary information is shared with bKash, Nagad, or Rocket to process transactions securely.
• Legal Authorities: Information may be disclosed in accordance with the law in response to a court order or government investigation.
• Game Provider: Limited technical data may be shared to ensure games run properly.
• Fraud Prevention Service: Necessary information is verified to prevent fraudulent activity.

Outside of the above circumstances, your information is never shared with anyone. Every third-party partner is required to comply with our privacy standards.

6. Data Security Measures

Jaya9 Casino follows the highest industry standards to protect your information. The key elements of our security framework are:

• SSL Encryption: All data transfers are encrypted with 256-bit SSL.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to your information.

7. Your Rights

You have the following rights over your information at Jaya9 Casino:

• Right to Access Your Data: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request account and data deletion under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Data Portability: You can request your information in a structured, portable format.

To exercise any of your rights, please contact our support team. We aim to respond within 30 days.

8. Children's Privacy

Jaya9 Casino is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

9. Policy Changes

Jaya9 Casino reserves the right to update this Privacy Policy when necessary. Any significant changes will be announced on the website, and the "Last Updated" date at the top of the page will reflect the revision. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.